FREE U.S. SHIPPING WHEN YOU SPEND OVER $49
Orders are dispatched same day when placed before 2pm MST Mon-Fri
|US TERRITORIES & APO||
PRIORITY: 3 DAYS
$5.99 [FREE FOR ORDERS $49+]
We pride ourselves on shipping every package as if it were a gift. If you have any special requests, contact us and we'll do our best to make it happen.
Where is my order?
Your delivery estimate is included in the shipping service, please allow until the maximum amount of time for your order to arrive.
You’ll be able to follow your parcel’s progress by clicking the ‘View Order’ button in your shipping confirmation email.
If you still haven’t received your order after the delivery estimate, get in touch with support and we’ll get right on it. Contact us
My parcel is marked as delivered, but I haven't received it.
- If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbors for anyone who may have accepted the parcel on your behalf.
- If you had your Veruska 925 Natural Skincare order delivered to a workplace, please check with all employees who may have accepted the parcel, we know how tempting a Veruska 925 Natural Skincare package might be.
- Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, contact our support team with your order details and we'll do all we can to help out.
If you authorize the courier to leave your parcel without a signature and you cannot locate it, Veruska 925 Natural Skincare cannot be held accountable if the delivery goes missing.
I have not received my tracking number
You will receive your tracking information once your order has shipped and your shipping confirmation email has been sent to the email address you provided when placing your order.
If you haven’t received your tracking link after 48 hours, please get in touch with your order details so we can look into it.
If you've received your tracking number but the tracking hasn't updated, please allow up to 48 hours before getting in touch. Contact us
There is something missing from my order!
A packing list is included in every parcel sent from our distribution center, please check the packing list to ensure there are no items missing from the list.
If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased be out of stock.
If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:
- Order Number
- Missing Item(s)
Our support team will look into the matter and will resolve the issue for you as quickly as possible.
All missing item claims must be made within 14 days of the delivery date of your order.
Can you deliver to PO Boxes?
Veruska 925 Natural Skincare can deliver to PO Boxes.
All orders shipped to a P.O. Box addresses will be sent via USPS and will take up to 14 days.
If you're delivering to a place of work, please ensure the company name is on the delivery address. Contact us
Veruska 925 Natural Skincare LLC
20180 Park Row Dr, Katy Texas 77449