We accept returns and exchanges within 30 days of the shipping date.
- Opened Items: If you are returning an opened item, you will receive store credit for the full amount paid, including taxes.
- Unused, Unopened Items: If you are returning an unused, unopened item, you will be refunded the full amount.
Important Notes:
- Purchases from Other Retailers: Products purchased on Veruska925.com cannot be returned or exchanged at any of our stockists. If you purchased one of our products from another retailer, please submit your return request to them. We do not process returns or exchanges for products not purchased on Veruska925.com.
- Return Monitoring: We monitor return activity for abuse and reserve the right to limit returns or exchanges in all instances.
- Return Shipping Costs: Customers are responsible for the cost of return shipping.
HOW DO I MAKE A RETURN?
If you would like to return a product within our 30-day policy, please follow these steps:
- Request a Return Authorization: Email customer service at Contact Us to request a return authorization. Please include your order number and the name of the item you wish to return.
- Prepare Your Return: Once you receive your return authorization, pack the item securely in its original packaging, including all tags and components.
- Ship the Return: Attach the return label provided to you and ship the package to the address specified in the return authorization email. Customers are responsible for the cost of return shipping.
Refunds and Processing:
- The return item must be received before a refund or store credit can be applied.
- Returns will be processed within 14 days of receipt.
GIFT SETS, BUNDLES & GIFT WITH PURCHASE
- Bundles and Gift Sets: Unfortunately, we cannot provide refunds or exchanges for individual items purchased as part of a bundle, gift set, or package. If you wish to return an item purchased as part of a bundle, you will need to return the entire bundle.
- Promotional Gifts: All orders that include a promotional Gift With Purchase must include the gift item with the return if the value of the returning products disqualifies the order from the promotion. If the free gift is not included, the value of the gift will be deducted from the return amount.
Veruska 925 Natural Skincare LLC